Terms and Conditions

1. Acceptance of Terms

These Terms and Conditions ("Terms") govern your access to and use of the website healthpilotcare.com and any related services, content and features offered by Health Pilot Care ("we", "us" or "our").

By accessing or using the site, you confirm that you are at least 18 years of age, or are using the site under the supervision of a parent or legal guardian, and that you accept these Terms in full. If you do not agree with any part of these Terms, please do not use our website or services.

2. Medical Disclaimer

The content on this website is provided for general information and educational purposes only. It does not constitute medical advice, diagnosis or treatment, and it is not a substitute for consultation with a qualified healthcare professional who knows your individual circumstances.

• Never disregard professional medical advice or delay seeking it because of something you read here.
• Never rely on information on this site as an alternative to advice from your physician or another qualified provider.
• Individual results vary; outcomes described in testimonials or articles are not guarantees.
• In a medical emergency, call 911 or go to your nearest emergency department immediately. Do not use this website or our forms to communicate an emergency.

Submitting a form on this website does not create a physician-patient relationship. Such a relationship is established only after a formal intake and consultation with a licensed clinician.

3. Permitted Use of the Website

You may use our website for lawful personal and non-commercial purposes. You agree not to:

• Use the site in any way that breaches applicable local, state, federal or international law.
• Attempt to gain unauthorised access to any part of the site, its servers or connected systems.
• Introduce viruses, malware, or any other material that is malicious or technologically harmful.
• Use automated systems — including scrapers, bots or harvesters — to extract data without our written permission.
• Submit false, misleading or fraudulent information through any form on the site.
• Impersonate another person or misrepresent your affiliation with any person or organisation.
• Interfere with or disrupt the integrity, security or performance of the site.

We reserve the right to suspend or terminate access for any user who breaches these Terms.

4. Appointments, Services and Fees

Requests submitted through our website are enquiries, not confirmed bookings. An appointment is confirmed only when a member of our team responds and provides a date, time and provider.

• We ask for at least 24 hours' notice to change or cancel an appointment. Missed appointments without notice may incur a fee, which will be disclosed to you in advance.
• Fees for consultations, procedures and advisory services are communicated before treatment begins. Prices may change, but never retroactively for a service already agreed.
• Insurance verification is provided as a courtesy and is based on information supplied by your carrier. Final coverage determinations rest with the insurer, and you remain responsible for any balance not covered.
• Any insurance guidance we provide is advisory. Purchasing decisions and the accuracy of information supplied to a carrier remain your responsibility.

5. Information You Submit

You are responsible for the accuracy of any information you submit through our forms, including health details relevant to your care. Inaccurate or incomplete information may affect the quality and safety of the guidance you receive.

By submitting content, you grant us a non-exclusive, royalty-free licence to use it for the purpose of responding to your enquiry, delivering services and maintaining records. Do not submit information that infringes the rights of others, is unlawful, or is defamatory or abusive.

Please do not send sensitive clinical information through unencrypted email. Use our secure forms or call us directly for anything confidential.

6. Intellectual Property

All content on this website — including text, graphics, logos, icons, images, layout, design and software — is the property of Health Pilot Care or its licensors and is protected by United States and international copyright, trademark and other intellectual property laws.

You may view, download and print pages for your own personal, non-commercial reference. You may not otherwise reproduce, republish, distribute, modify, sell or exploit any part of the site without our prior written consent. The name "Health Pilot Care", the healthpilotcare.com logo and associated marks may not be used without permission.

7. Third-Party Links and Services

Our website may contain links to third-party sites, tools or resources, including partner portals. These are provided for convenience only. We do not endorse, control or accept responsibility for the content, accuracy, availability or practices of any third-party site, and your use of them is at your own risk and subject to their terms.

8. Limitation of Liability

To the fullest extent permitted by law, Health Pilot Care and its directors, employees, clinicians and agents shall not be liable for any indirect, incidental, special, consequential or punitive damages, or any loss of profits, revenue, data or goodwill, arising out of or in connection with your use of, or inability to use, this website.

Our website and its content are provided "as is" and "as available" without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the site will be uninterrupted, error-free or free of harmful components, or that information published will remain current.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, or for fraud.

9. Indemnification

You agree to indemnify, defend and hold harmless Health Pilot Care and its affiliates, officers, employees and agents from and against any claims, liabilities, damages, losses and expenses — including reasonable legal fees — arising out of or in any way connected with your use of the website, your breach of these Terms, or your violation of any law or the rights of a third party.

10. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, share and protect your personal information. Please read it carefully; it forms part of these Terms.

11. Newsletter and Communications

By subscribing to our newsletter you consent to receive periodic emails from Health Pilot Care. You may unsubscribe at any time using the link in any email or through our unsubscribe page, and we will action the request promptly.

Unsubscribing from marketing email does not stop transactional or clinical communications relating to appointments, results, billing or safety, which are necessary parts of your care.

12. Changes to These Terms

We may revise these Terms at any time to reflect changes in our services, legal requirements or business practices. The revised version takes effect when posted on this page with an updated date. Your continued use of the website after that point constitutes acceptance of the changes. We recommend reviewing this page periodically.

13. Governing Law and Disputes

These Terms are governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania, United States, without regard to its conflict of law provisions. You agree that the state and federal courts located in Erie County, Pennsylvania shall have exclusive jurisdiction over any dispute arising out of these Terms or your use of the website.

Before commencing formal proceedings, we ask that you contact us so we can attempt to resolve the matter informally and in good faith.

14. Severability and Entire Agreement

If any provision of these Terms is found to be unlawful, void or unenforceable, that provision shall be severed and the remaining provisions shall continue in full force and effect. Our failure to enforce any right or provision does not constitute a waiver of that right or provision.

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Health Pilot Care regarding your use of this website.

15. Contact Information

Questions about these Terms and Conditions can be sent to:

• Health Pilot Care — Legal Department
• 436 Nevada Dr, Erie, PA 16505, USA
• Email: legal@healthpilotcare.com
• Phone: +1 814-454-6272

You can also reach us through our contact page.